Need help finding the right support? Talk to a real person.

NDIS support across Sydney

Support that fits your life.

BrightPath Supports provides personalised NDIS services designed around your goals, routines and independence.

Participant and Support Worker Lifestyle Photography
Talk to a real person

Call 1300 555 018 — Mon to Fri, 8.30am–5pm

Personalised support

Your plan, your routine, your call on how support runs.

Local support workers

Teams who know your suburb, not a call centre interstate.

Flexible scheduling

Mornings, evenings and weekends — including short notice.

Participant-led planning

You set the goals. We build the roster around them.

Support Worker and Participant at Home

Who we are

Support built around the life you want to live.

BrightPath started in a Parramatta lounge room in 2016, when two support workers got tired of rosters that suited the organisation instead of the person. We still work that way. You tell us what a good week looks like, and we build the support to match it.
Today we support more than 280 participants across Greater Sydney, with a team of 140 support workers who mostly live in the same suburbs as the people they work alongside. That local knowledge matters more than any brochure.

Our services

How we can support you

Eight core supports, delivered by people who turn up when they say they will. Mix and match whatever suits your plan.

Everyday personal support at home, at your pace and on your routine.

Getting out, staying connected and doing more of what you enjoy.

Shared or individual homes with the right level of daily support.

Respite stays that give everyone a genuine break.

Help to understand your plan and connect the right providers.

Reliable travel to appointments, work, study and social plans.

Building practical skills for the independence you are working towards.

Practical help around the house so home stays comfortable.

How it works

Getting started is simpler than most people expect

Four steps from first phone call to your first shift. Most participants start within two to three weeks.
01

Tell us what you need

Call us or send the short support request form. It takes about three minutes and there is no obligation.
02

Meet our team

We visit you at home, or somewhere you feel comfortable, to talk through goals, routines and who would suit you.
03

Build your support plan

We write it together, in plain English, with the days, hours and workers set out clearly.
04

Start your support

Your team begins. We check in at two weeks and six weeks, and adjust anything that is not working.
Support Worker and Participant in Community Setting

Why BrightPath

Support that feels personal, because it is.

The difference is rarely in the service list. It is in whether the same person turns up, whether they remember how you take your tea, and whether someone answers when you ring.
Your goals come first

Every support plan opens with what you are working towards, not what we offer.

Support around your routine

If your day starts at 5.30am, so does ours. We do not run a nine-to-five roster.

Consistent communication

One named contact, a reply within one business day, and monthly notes if you want them.

Local knowledge

Workers who know the bus routes, the good cafes and which pool has a hoist.

Flexible service options

Change hours, swap days or pause support without a penalty clause.

Thoughtful worker matching

We match on interests and communication style, not just availability.

Supported Independent Living

A place to live. Support to live your way.

Our SIL homes are ordinary houses in ordinary streets — close to shops, transport and the people you already know. Housemates are matched carefully, and you meet them before anything is signed.
SIL Home Exterior — Parramatta
One vacancy

Marsden Street House

Parramatta
SIL Home Exterior — Blacktown
Filling soon

Kildare Road House

Blacktown
SIL Home Exterior — Penrith
Two vacancies

Jamison Court

Penrith

Where we work

Local support across Sydney

We work across eight regions of Greater Sydney. If your suburb is not listed, ring us anyway — we often cover the streets in between.

Harris Park, Westmead, North Parramatta, Granville

Seven Hills, Doonside, Marayong, Prospect

St Marys, Kingswood, Cranebrook, Glenmore Park

Casula, Moorebank, Prestons, Green Valley

Padstow, Revesby, Yagoona, Chester Hill

Castle Hill, Baulkham Hills, Kellyville, Rouse Hill

Marrickville, Ashfield, Burwood, Strathfield

Mount Druitt, Rooty Hill, Fairfield, Merrylands

What people say

In their words

Feedback from participants, families and the coordinators we work alongside.
BrightPath were the first provider who asked what I actually wanted to do on a Saturday, rather than telling me what was available. Two years on, I have the same two workers and I have not had to explain myself once.
DR
Daniel R.
Participant, Blacktown
As a plan manager I refer a lot of people. BrightPath ring back the same day and they are honest when they do not have capacity. That honesty is worth more than a slick brochure.
PN
Priya N.
Support Coordinator, Inner West
My daughter moved into one of their Penrith homes last year. She chose her room, met her housemates first, and she rings me now to tell me about her week rather than to ask when she is coming home.
HM
Helen M.
Parent, Penrith

Testimonials shown are illustrative demo content created for this theme.

Careers

Make a difference doing work that matters.

We are hiring support workers, team leaders and coordinators across Sydney. Paid training, real rosters, and a team leader who answers the phone.
Support Worker Team Portrait

Looking for the right support for a participant?

Support coordinators and plan managers can refer in a few minutes. We confirm capacity, suitability and an indicative start date within two business days.

Questions

Things people ask us first

No. Plenty of people ring us while they are still waiting on a plan, or while they are preparing for a planning meeting. We can talk through what supports might suit and what to ask for. If you are not eligible for the NDIS, we will tell you and point you toward other options.

Most participants start within two to three weeks of the first conversation. That covers the home visit, matching you with workers and setting up a service agreement. If something is urgent, say so when you call — we keep some capacity for short-notice starts.

Yes. We shortlist workers we think suit you based on interests, communication style, language and the practical support you need. You meet them before support begins, and if the match is not right you can ask for a change without any awkwardness.

Parramatta, Blacktown, Penrith, Liverpool, Bankstown, the Hills District, the Inner West and broader Western Sydney. Coverage varies a little by service — transport and SIL have tighter boundaries than in-home support.

Through your NDIS plan. We work with self-managed, plan-managed and NDIA-managed participants. We will explain which budget each support is drawn from before you sign anything, and our rates sit within the NDIS Pricing Arrangements.

Tell your coordinator and we will adjust it. Changes to hours or days usually take effect within a fortnight. If you want to leave, the notice period is set out in your service agreement and we will help transfer your supports to another provider.

Ready to talk about your support?

Tell us a little about what you need and we will call you back within one business day. No obligation, no pressure, and nothing locked in until you are ready.